I realize this thread is a bit old, but saw it and felt the need to contribute my experiences with Audio Doctor.
I had an amp that required repair under warranty. The brand recommended and approved Audio Doctor because they were the closest dealer. When I wrote AD they didn’t respond. After I wrote them a third time they finally wrote back insisting they did respond (although they were unable to forward that email). They then refused to help me because the item was purchased in Canada, citing the manufacture’s policy. I showed them the manufacturer’s written approval. Still they refused. They then became aggressive, questioning why I didn’t buy it from them. When I told them I couldn’t find a US dealer via an Internet search they implied I was untruthful or inept. Ultimately, I got the item fixed in the US in Florida, fully covered by the manufacturer. This was the second such incident with AD. Since that time I’ve literally bought $40K in equipment (much carried by them) and have refused to call them or visit, despite their convenient location. The friend who accompanied me to the audio show lives in Jersey City. After, he asked me where he should go for high end equipment. I told him to avoid Audio Doctor. Audio dealers in the NYC area have a bad reputation, and these guys seem to be no different.
I had an amp that required repair under warranty. The brand recommended and approved Audio Doctor because they were the closest dealer. When I wrote AD they didn’t respond. After I wrote them a third time they finally wrote back insisting they did respond (although they were unable to forward that email). They then refused to help me because the item was purchased in Canada, citing the manufacture’s policy. I showed them the manufacturer’s written approval. Still they refused. They then became aggressive, questioning why I didn’t buy it from them. When I told them I couldn’t find a US dealer via an Internet search they implied I was untruthful or inept. Ultimately, I got the item fixed in the US in Florida, fully covered by the manufacturer. This was the second such incident with AD. Since that time I’ve literally bought $40K in equipment (much carried by them) and have refused to call them or visit, despite their convenient location. The friend who accompanied me to the audio show lives in Jersey City. After, he asked me where he should go for high end equipment. I told him to avoid Audio Doctor. Audio dealers in the NYC area have a bad reputation, and these guys seem to be no different.