805D4 Cosmetic Issues

Damaged parts

Normal parts

I have the following issues with my recently purchased 805d4.

The woofer housing appears to be scratched or has a poor finish.

I have requested an exchange.

The local dealer and the importer are giving me negative answers.

What is your opinion on this?

Thanks

jazz4jaz07-25-2023 8:31am

jazz4jaz OP Details Discussions Posts This discussion Message User 7 posts 07-26-2023 at 01:56am Copy Comment URL Report Comment Edit Delete @yogiboy Yes, customer service is disappointing
jazz4jaz OP Details Discussions Posts This discussion Message User 7 posts 07-26-2023 at 01:58am Copy Comment URL Report Comment Edit Delete @cleeds I didn't know that. I'll definitely check it out next time.
jazz4jaz OP Details Discussions Posts This discussion Message User 7 posts 07-26-2023 at 02:00am Copy Comment URL Report Comment Edit Delete @dweller The packaging and cereal numbers look normal. I've gotten 805d3s with peeling paint before. They exchanged it immediately then. Not this time.
cfarrow Details Discussions Posts This discussion Message User 92 posts 07-26-2023 at 02:00am Copy Comment URL Report Comment Edit Delete Who is the dealer, if they don’t make this right let the public decide by choosing to use them or not. I agree with you if they were sealed and you opened in this condition
uncledemp Details Discussions Posts This discussion Message User 778 posts 07-26-2023 at 03:42am Copy Comment URL Report Comment Edit Delete I’d contact B&W Corporate and let them sort it out.