Pcc; yours is a "fair" statement regarding dealing with R. Vandersteen, and it pretty well sums up my experience with him too. I've owned 4 pairs of his speakers over 10 years and have talked to him several times.
Clueless; you need to buy something Vandersteen so you can get on the 'phone with RV. But be advised, like many other things "audio" the listening can be harsh, sweet, smooth, shrill, fatiguing etc-- hey, he's a human. Cheers. Craig