Magnepan 3.6 ribbon tweeters

My old pair sounded great and played loudly with a Bryston amp in the former owner's setup. I took them home but never duplicated the good sound [in part due to my amps and untuned room]. I did, however, regularly replace tweeter fuses, and finally sold the spkrs before ribbon replacement became necessary. The extreme excursion of the ribbons at high volume also alarmed me. Sounds like Mr. Diller has all the customers he needs...

If in fact that is what was said to you, I would sell my speakers and by another brand whose customer's service was a little more professional and responsive.

I've had a pair of Magnepan 3.3' for about 6 years now and I had to replace the tweeter once which was my fault. Strong gust of wind through a sliding door ripping the Ribbon tweeter. Sorry to hear about the response from Wendell Diller though. Not very professional.

Interesting response from Magnapan, and consistent with a similar experience that I had. I owned several Maggies over the years, having started on the plannar path with modest SMGa's. I eventually went to Apogees and now Martin Logans but always kept the SMGa's in my bedroom system (great in this application and maybe just a bit of sentimental value). Well, one of the speakers developed a small tear which was adudble at LF. I wanted to have it professionally repaired, or have the "mylar" replaced, by Magnapan -- at my own cost of course. I received a very flip response that they are not taking any more repair orders. Too busy. Click. Nice people.

Well, aside from one fuse replacement, I've never had any trouble out my old 3.5s or MG20s. I ran my 3.5s with Bryston and Krell amps at one time oranother, and the MG20s with a Pass X350. That last combo will play louder than I care to listen, and with never a problem with fuses or tweeters.

WRT to Magnepan in general and Mr. Diller in particular, I must agree with the other posters who've encountered a profound lack of regard for the customer. If their products weren't so damn good, I'd tell this company and Mr. Diller to stuff it where the sun doesn't shine. Mr. Diller flat out lied about whether or not they were working on an update of the MG20R and then evinced a 'too bad, tough' attitude when called on it. I can only hope that Magnepan is acquired by someone with some sense of customer relations, and that Mr. Diller is relegated to his true calling - a career in the food service industry.