Major EXOGAL Comet/Ion problems


Five years ago I bought an Exogal Comet to use as a DAC with my Rogue Medusa amplifier. It proved itself an excellent unit in all respects and I was positively impressed with the company's support and helpfulness. A year ago I bought the matching Exogal Ion amplifier (at considerable expense) to go with the Comet and was delighted. (The Medusa was wonderful but I wanted something with a smaller footprint). 

Reviewers have invariably criticized the Comet's diminutive window for being extremely difficult to read and the cheapness of the remote control. Noting these deficiencies, the TAS reviewer Vade Forrester (June 24, 2015) wrote, "I learned the Comet is really intended to be operated remotely from an iPhone or iTouch." My experience was that the window and remote were exercises in frustration, but that the Apple application I downloaded from the Exogal site for my iPad was ideal; I had total control over the unit and the app was a delight to use--very Space Age. For the record, I liked the Comet so much I unloaded my Rogue RP 1 and used it as a preamp. 

All was well until I got a new iPad and couldn't download the application. When I called Exogal I received a somewhat garbled account that Apple was no longer permitting them to use the application. Ditto with Android. After a while they announced a remote control module was being developed and in the pipeline. They sent me an experimental prototype that in my opinion wasn't much of an improvement over the original. On the few occasions I can reach them they say it will be ready in a week but weeks have passed. This is tantamount to having a fancy TV where it is a major struggle to perform a simple action like change the channels! 

Exogal is singularly uncommunicative about this problem. Their website is scarcely used and they seem to have moved over to Facebook. The strangest thing is that on the website they list under "Products" a series of four Vortex streamers, described in detail, that apparently were never manufactured! They don't answer their emails. They say their site has been hacked and various other things. In a rare new posting on their website and Facebook they claim the they have just opened a distributorship in Europe. This raises the question how are the European purchasers going to operate their units? None of this inspires consumer confidence.  

My point here is that when someone spends 7k and above on supposedly elite components they deserve responses and explanations. It is Exogal's responsibility to ascertain that these units are operable as designed. I have to question the business sense of relying on an outside entity like Apple that is notorious for being proprietary. It is totally unbusinesslike not to make a public explanation of these issues with a timetable to correct them. Customers should not have to go foraging around Audigon forums to learn what is, or isn't, happening. 

Now the window on the Comet periodically goes blank (it was never even illuminated). Having 7k worth of Exogal equipment that is extremely difficult to operate, I went and bought a Wyred 4 Sound integrated and a Black Ice DAC so I can actually listen to something without a struggle. The Exogal stuff is in a box waiting for who knows what. I am beginning to think that Exogal is indeed out of this galaxy, but for all the wrong reasons. This is very surprising because a couple of years ago they were exemplary in all respects. I would like to hear from other frustrated owners to see what solutions they have devised. 
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Update: 3/28/2023

Updated the app to fix a stupid mistake on my part - I didn't include the app icon in the distributable! Also made it one simple executable file.

Comet Campground (desktop remote) v1.1:
https://www.dropbox.com/s/8o1ue5a9pio8bae/CometCampground1.1.exe?dl=0

Important update - that version of the app is borked: I didn't include the app icon in the distributable! After I did so, it triggered Windows Defender. Oof. So instead I kept it one simple executable file and signed it with a Windows Security certificate so it shouldn't trigger your antivirus. First run takes a second but after that it's quick.

 
Comet Campground (desktop remote) v1.2:
https://www.dropbox.com/s/qj6icnzfmnwb7qy/CometCampground.Iconless.1.2.exe?dl=0

You shouldn't need to install any dependencies unless MS Visual C++ is out of date:
https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

Let me know if you (or anyone for that matter) run into any issues!
Update: 4/6/2023
 
Waiting on more case parts. Order got pushed back a month  In the meantime, Mac app is ready to test! Mac OS is... not my favorite haha.
 
 
Once I get GitHub sorted and the codebases the same, I plan to open source the program. Hopefully soon  

Long time no post. Apologies, life finds a way. I'm hoping to finalize the hardware design in the coming months. If that does not in fact happen and you, the reader, feel so inclined - please feel free to PM me 😊

Looking at a comet and ion on eBay at the moment at 1400gbp and very tempted as I owned them a few years ago. Only issue I have is that my ion gave up the ghost but I managed to get it fixed by returning it to exogal just before they went bust…..am I playing with fire purchasing or worth the risk?