Frustrated McIntosh Owner


I’ve been a satisfied McIntosh separates owner for quite awhile. Two months ago, I got the bug to upgrade, so I decided to trade-in my MC462 stereo amp for MC611 monoblock amps. I reached out to my local authorized dealer that I’ve done business with for years, we worked out a deal and placed my order. He told me he expected he would have the monoblocks from McIntosh in about a month.  I called my dealer yesterday asking for an update and he’s now telling me that McIntosh won’t tell him when my order is shipping, let alone if they have been manufactured yet.  He even went so far as to inquire with his McIntosh regional rep.  I trust my dealer and know that Covid has stressed a lot of manufacturers, but the lack of communication from McIntosh to their dealers has got me concerned. Basically what I’m getting is, they will ship when they ship- it could be in 8 days or 8 more weeks, possibly longer.  Have any of you experienced any issues like this with McIntosh lately?  Is this a sign of any bigger issues with them?
gelfdaddy
Sometimes the answer is, "We don't know." - and the manufacturer cannot commit to an answer because of supply chain logistics.   I can relate.  I sold Sony professional video equipment and, at one point, had a customer that had ordered nine, 8-inch video monitors.   Sony made them once a year and could not give me a production date as they had several parts that were custom manufactured, and there was a delay in the custom parts.

Every month I called Sony, got the same answer, called the client and gave them an update - no delivery date from Sony.  This went on for six months before the monitors were delivered.   

Manufacturing and delivery delays happen, and no amount of righteous indignation and getting upset will make the delivery faster..
New York is a liberal run state and in facing great economic shutdown as a result.  McIntosh is based in NY State. I grew up in NY state.   I have no desire to go back....
Love McIntosh gear! Audio Classics has a couple of used MC611’s in excellent condition. Give Derek a call!