Here's my experience with Tekton, trying to be objective as possible here and only reason I post this is because had I read about a similar and recent situation with Tekton, I absolutely would have opted to go a different route. I have a very hard time dealing with disorganization in a patient way, especially when I'm on the receiving end after spending thousands.
I purchased a set of DI upgraded, DI wide center and 2 4-10 subs in Feb. Everything was supposed to go in my basement lounge which I had to stop construction on because of this fcukin virus and the effect it will have on my job very soon. I attempted to cancel my order with Eric (job worries) prior to shipment, but he wasn't receptive to that and I understand so I played on. Received everything a week or so later after that phone call, with boxes arriving sporadically over a few days. So here goes: one 4-10 was physically damaged during shipping and I received none of the grills for the speakers. Called Eric, had a long conversation about how FedEx sucks, sent him video of the FedEx guy delivering it on it's face on my porch etc. He says he will get right on a replacement and have it sent out. Ok great. One month later, I email him as I haven't heard from him and no shipment info, and to add to this I still did not receive any of the grills for the speakers I ordered: I got no response. Sent another email few days later, no response. Another email, no response. Phone call, no response. Then he calls me back- during the first 30 seconds of the conversation it is very apparent he has no idea who I am or what I'm talking about with regard to the sub replacement- he forgot. I refreshed his memory. So, reset the clock on the 5 week build time for the replacement sub, and maybe I'll get the grills in a few weeks, who knows. He did say he would prioritize, so I'm hoping this will be solved soon.
As for the speakers and how they sound- I'll start by saying they are in a temporary setup in an open backed living room with furniture crowding them. They are being run by a Marantz SR6012 which is more or less garbage (it is running a small satellite 5.1 setup in the living room and another zone outside and I will never again buy another Denon product) to a Parasound A21+ which I bought specifically for the DIs (which has developed a faulty right channel on power up at the moment <this is how things typically go for me). The end result at this point is: I'll withhold my opinion. The room is not ideal and the Pre is Denon trash, we'll see once I finish the basement (maybe next year?) and have a proper signal path (starting with Anthem I'm thinking). Another issue I'm trying to nail down is an intermittent rattle coming from within the undamaged sub which only happens at certain freqs/volumes. So to summerize- I don't believe I would go the Tekton route again, simply from the standpoint of disorganization and difficult comms. Aside from being hard to reach, Eric will let you know how 'slammed' he is with orders every time you talk to him: which I now interpret as a red flag and not so much a sign of success. In my case, it seems that his business is under staffed and overwhelmed, he really dropped the ball on my damage issue, didn't fulfill the order completely by omitting the grills, and now I've got worries regarding quality control-which fits with an overwhelmed group of employees. He's a nice guy, for sure, but $5600+ I don't feel I should be going through this. I hope to report back soon that everything is solved satisfactorily. Ugh.
I purchased a set of DI upgraded, DI wide center and 2 4-10 subs in Feb. Everything was supposed to go in my basement lounge which I had to stop construction on because of this fcukin virus and the effect it will have on my job very soon. I attempted to cancel my order with Eric (job worries) prior to shipment, but he wasn't receptive to that and I understand so I played on. Received everything a week or so later after that phone call, with boxes arriving sporadically over a few days. So here goes: one 4-10 was physically damaged during shipping and I received none of the grills for the speakers. Called Eric, had a long conversation about how FedEx sucks, sent him video of the FedEx guy delivering it on it's face on my porch etc. He says he will get right on a replacement and have it sent out. Ok great. One month later, I email him as I haven't heard from him and no shipment info, and to add to this I still did not receive any of the grills for the speakers I ordered: I got no response. Sent another email few days later, no response. Another email, no response. Phone call, no response. Then he calls me back- during the first 30 seconds of the conversation it is very apparent he has no idea who I am or what I'm talking about with regard to the sub replacement- he forgot. I refreshed his memory. So, reset the clock on the 5 week build time for the replacement sub, and maybe I'll get the grills in a few weeks, who knows. He did say he would prioritize, so I'm hoping this will be solved soon.
As for the speakers and how they sound- I'll start by saying they are in a temporary setup in an open backed living room with furniture crowding them. They are being run by a Marantz SR6012 which is more or less garbage (it is running a small satellite 5.1 setup in the living room and another zone outside and I will never again buy another Denon product) to a Parasound A21+ which I bought specifically for the DIs (which has developed a faulty right channel on power up at the moment <this is how things typically go for me). The end result at this point is: I'll withhold my opinion. The room is not ideal and the Pre is Denon trash, we'll see once I finish the basement (maybe next year?) and have a proper signal path (starting with Anthem I'm thinking). Another issue I'm trying to nail down is an intermittent rattle coming from within the undamaged sub which only happens at certain freqs/volumes. So to summerize- I don't believe I would go the Tekton route again, simply from the standpoint of disorganization and difficult comms. Aside from being hard to reach, Eric will let you know how 'slammed' he is with orders every time you talk to him: which I now interpret as a red flag and not so much a sign of success. In my case, it seems that his business is under staffed and overwhelmed, he really dropped the ball on my damage issue, didn't fulfill the order completely by omitting the grills, and now I've got worries regarding quality control-which fits with an overwhelmed group of employees. He's a nice guy, for sure, but $5600+ I don't feel I should be going through this. I hope to report back soon that everything is solved satisfactorily. Ugh.