PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!



A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
I've been running a Pima Luna Dialouge HP integrated to drive a set of Maggie 1.7 flawlessly for two years now. In my research & experience PL has extremely stringent QC and oversee their production plant in China directly. As for sound quality, I went from a Cronus Magnum to the Prima Luna... the PL just blows the Cronus away imho. Guys at upscale treated me great as well. Not sure what exactly happened with the OP, but I personally have no trouble recommending PL to anyone.
I have been selling Prima Luna for several years. Not only are they superb sounding but they are very reliable. I have not had a customer failure but one minor problem and never with a preamp. No one can accurately negatively judge on a sample of two like thorloki. Venting might be good but it is not really helpful.
Postscript:
Speaking of the height of arrogance, thorloki sentence below of three parts indeed say it all about the Arthur including a xenophobic comment they leaves thorloki's skewed thing all hanging out to see.

"TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said."