Superb Service


I have read about the unfortunate experiences some of our members have had with some manufacturers.  I wish to tell of a completely different story.  I purchased one of the original Modwright SWL 9.0 SE models when it was first released.  Recently the left channel developed a static.  I couldn't find the source so I called Modwright.  Dan Wright got on the phone and we were discussing my problem.  He asked that I send it to him.  He called shortly after receiving it and told me it needed two resistors and two MOSFETS.  He fixed it quickly and then burned it in for a week with testing to make sure it was in specifications.  He promptly shipped it back.  Total time he had the unit was two weeks.  He called to make sure it was satisfactory.  Charges: $75 for one hour of bench time, $20 for parts, $50 for shipping.  Total $145 and it sounds brand new. 
I thought it appropriate to tell everyone here what a great experience it was for me and to recommend Dan Wright and the Modwright team for their superb service.
tgrisham
Peter, with PBN Audio, customer service is unbelievable he will take that extra step to make sure you our completely satisfied.
USA Tube audio. Had on going issues with an Ayon CD player, traded out for new unit atlast twice(including an upgrade from a CD2 to a CD2s)at no charge. Even out of warranty, all repairs done at no charge including overnight return shipping.y
Excellent reviews -Guys.

it is imperative to post both positive & negative experiences when dealing w/ these companies/manufacturers.  Same for dealers/retailers.
A few of my fave dealers/retailers;

Audio Advice- Raleigh NC
Audio/Video Excellence- Raleigh NC
Audio Concepts- Dallas TX
John Fort Audio- Dallas TX
Galen Carol- San Antonio TX
HiFi Buys- Nashville TN
Soundscape- Baltimore MD
The Listening Room- Baltimore MD