2. misc-audio
  3. 128125-35159

WORST Experience Ever in Dealing With Woodbridge Stereo NJ

WORST STEREO EXPERIENCE OF MY LIFE!  I have been buying and selling high end hifi equipment since I was 16, about 15 years now.  This shop is dishonest, very poor with communication and abandons its customers.  Ill make the story as short as possible.  I bought a pair of Dali Ikon 8 speakers from these guys via Audiogon (8/10 condition).  They came damaged.  I paid extra for the speakers to be shipped by Fedex and they were shipped by UPS.        Once the speakers arrived damaged, they basically told me I am on my own and to file a claim with UPS and that when they had the speakers back in their hands, which they have had no for almost a week, that I would be refunded.  The store owner Tom, refuses to call me back and three guys point fingers at each other for who is responsible for getting me my money back.  Only after dispute through paypal, Audigon and my credit card company do they now want to refund me my money.  They are holding my money hoping they will get refunded via UPS for damaged speakers that clearly were packed well and some genius left the binding post jumpers and grilles in place, which were of course destroyed.  So rather than refund the customer his money, Woodbridge Stereo believes it is better to leave the customer stranded and keep their money for as long as possible regardless of original agreement to refund upon receiving the speakers.  OF course after received my money, store owner Tom refuses to call me back after leaving 5 messages via voicemail and operator who promised to have him call me.  I am sure he will probably contact me now.  PLEASE, STAY AWAY FROM THIS STORE!!!! TAKE MY REVIEW SERIOUSLY.  I have 100% feedback on all websites I used and have a total of over 1000 100% feedback score reviews combined.  I have NEVER been left negative feedback,  These guys have an 85% score on Audigon.  You have been warned.



chris_michael
wtyamamoto
3 posts
 
As others have stated, I personally have had no better or worse between UPS, Fedex, and USPS - also with any problem being in proportion to the weight of the package. I have never dealt with Woodbridge, so tried Googling the name and noticed the OP also posted on Yelp. It is the only Yelp review of Woodbridge.

It appears Woodbridge responded to the Yelp post, but rather than addressing the complaint, they just touted their customer service history and accolades. I would consider the tactic to be diversionary, as if they did have a practical / legitimate reason for the problem, they would have addressed it directly. Their response is like reading brochure.
axeis1
293 posts
 
I’ve had UPS destroy a brand new Motorcycle Helmet and not just any old helmet but a brand new $700.00 Arai RX7 Corsair. They hit it so hard they fractured about 10 inches of the Carbon Composite Shell.. Then they tried to deny my claim saying it wasn’t packaged properly.. Really, double factory boxes .. Please.. I had to make a special trip to their inspection headquarters and get rude before they’s cut me a check.. UPS SUCKS
wtyamamoto
3 posts
 
When Fedex delivered my $800 sliding compound miter saw (about 60 lbs), there was a hole ripped into one side of the box and it was obviously retaped - and a poor job to boot.  Yes, it was factory packaging from a very reliable and reputable seller, so i have no doubt it was Fedex's doing.

Luckily being a great etailer they sent a replacement right away - even before I was able to return the damaged one, which they arranged to be picked up.  I have had similar problems with UPS and USPS as well.  The bottom line on all 3, though, is that MOST packages get through fine, so the difference will really come down to how any problem is handled by the seller/vendor.

As the receiver, your main line of defense is to refuse the package because of obvious damage, but many times it's not possible either because you're not home or there's no spec from the seller that a sig is required, etc. so they just leave the package at your door in whatever condition it's in and hope you'll just take it.

Even if you refuse the package, a satisfactory resolution will still depend on how the seller/vendor handles the situation from their end.  Yes, you may likely get your money back from PayPal/credit card/et al., with proper documentation, but if you have to go that route, it can be a long, drawn out process.
chlv0ter's avatar
chlv0ter
31 posts
 
My experience with all these carriers over the last 20 years has been hit and miss with Fed Ex seeming to deliver an above average % of undamaged equipment.  Freight is always a safe bet , I've most please with that shipment type.  Strapped to a pallet is tough to beat, although I've seen my share of tore up boxes there too.

I drove for UPS many years ago and have to say packages could get man handled on the belt or in loading for sure.  For my part of that trip if it was heavy and marked fragile all over it, I assumed it was and I delivered it like a newborn baby.  I'm OCD so wasnt an issue for me...  :o) 
kolledog
17 posts
 
Feedback is there for a reason. Why would you ever deal with a company with 85% positive feedback? A good deal means more than just a good price.
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