I would check into yogiboy's point. I'm not familiar with the details of Harbeth products, so do your speakers have a serial number, for example? Perhaps, there were enhancements done within the same model and why your friend's speakers sound slightly better than your own. This is true with my own Horning speakers, and a buddy of mine was able to do his own driver upgrade. I would contact Harbeth or the other sources already mentioned by the other members.
Kenny
Kenny