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Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle
Ag insider logo xs@2x
jgiacalo
446 posts
 
Rogue Audio is excellent to deal with.
So is Von Schweikert - very responsive!
mwilson
430 posts
 
Rogue and Mondial are at the top of the class.
adamsmo
6 posts
 
Conrad-Johnson. First-rate.
kurt_tank
1,189 posts
 
Resolution Audio (Opus 21 CDP) is very, very helpful. (Jeff Kalt is one of the Best! He did not even charge me for the minor repair I brought to him, nor for the toy he gave to my little girl. Top notch service in my book!!)

Basis Audio (2001 turntable) has been very good with help and advice as well. (A.J. Conti will answer any question and offer any help he can. His products are not cheap, but you have a good guy by your side when things need to be done.)

Ayre has also been very helpful. (Hopefully this will continue as I will be sending in for the evolution upgrade soon.)

Also, Mark Levinson and Revel, at least in the past, treated me very well and professionally. (Most of this was before the big move, but some of it after.)

As far as dealers go, Brian Hartsell, with The Analog Room, in San Jose, CA, has bent over backwards to help me, even when he wan't making a dime, as there was not a sale involved. Great Guy.
elgordo
530 posts
 
Bryston is probably the best there is.
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