What can cause noise with my Wadia 381? HELP


My new Wadia 381 CD player (modified by a well known company in Minnesota) has exhibited a reproducible noise problem since it was new. There is a ridiculously high noise floor that sounds like hiss, louder in the left channel. But ALSO, there is static noise that sounds much like scratches on a vinyl disc that are NOT constant but recur with regularity. I can e-mail a QuickTime video to anyone who is interested that demonstrates the noises quite clearly. Just to rule out various causes, I have swapped out interconnects, amplifiers (solid state and tube), and speaker systems. In addition, I took the Wadia to a different house with no cable TV, all appliances unplugged, all fluorescent lighting turned off and the NOISES ARE STILL THERE! I SENT THE 381 in for service and they claim that the unit functioned perfectly--no noise. I am at my wits end because a very expensive Wadia 381 with mods has a very reproducible set of noises that everybody on the planet that has been in my house can hear with any system equipment that I own. But I am getting nowhere with the dealer regarding this problem--I am told that the unit checks out and it is my problem. I fear that when I send the unit back in again for service for another $100 shipping, I will once again get the "no problem" diagnosis. The dealer had the unit running for hours and claim they NEVER HEARD A SINGLE NOISE. For whatever reason, the burden of proof of what is clearly a Wadia sourced issue seems to be placed squarely on my shoulders. Any input from the community will be appreciated.
128x128cathealer
OK. I spoke with WADIA today and they are going to help me out---not sure what it will cost. BUT HERE IS THE MAIN CAUSE OF THE DEALER'S POOR SERVICE--HE IS OUT OF BUSINESS!!!
The dealer is, or should I say WAS: The Great Northern Sound Company--owner: Steve Huntley. I heard this straight from Wadia. Best guess why my unit never was repaired: Steve was in the process of closing his doors and he just did not want to deal with me or my problems.....)-: So there you have it! I will eventually report back the diagnosis after Wadia examines my 381.
I understood directly, strange that some above here did not!?
What is expensive with new current conveyors (update)is mostly labour time. It certainly sounds as it is the current conveyor which is damaged. I find it strange that this happened and even stranger that Steve did not took it under warranty. Steve told me they have full warranty at these units, same as Wadia original.
I have always thought of Steve as really nice. This was all but nice. I understand and i am 100% on the same page as you. Ofcourse he should repair this unit, no question and absolutely no costs what so ever. Well, enough of this. Better see it on the brighter side. Wadia knows what they do. Probably you'll get the newest versions now (better and you'll hear that:-)
If you are unlucky, Wadia deassemble all GNSC modifications.
Good luck and take it easy now...
Thank you, Inpieces, for your support in this matter. Yes, hopefully, Wadia won't remove all the mods, though Brett did say that this may be necessary, at least in part. Brett indicated that once he goes through the rig, he will develop an evidence based plan....Hopefully, the current conveyors are bad.....I will get them replaced, and then life will be good (-: I'll keep you posted.
I think Brett & Co feel for you in a way.
I think it sounds interesting, but not at all pleasing from your point. I would be furious, but it won't help though.
Yes please, let me know how it develops and resolves and let's hope it isn't that bad.
Cathealer,

If the noise is coming from the left balanced output, please try the left unbalanced output to see if the noise is there too.

Please let me know if it is, or which specific output or outputs it is coming from.

Chuck