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UPS insurance claim denial advice

Looking for anyone who has had insurance claim denied by UPS and can offer advice or share success story. I shipped mint pair of speakers in original factory boxes with additional packing and heavy duty tape and when they arrived boxes were beat up and one speaker did not work. Now I got them back in even worse shape and they are a total loss. UPS denied my claim because of "improper packaging". The packaging was OK when the speakers were shipped from England and the same packaging was OK when they were shipped to the selling dealer from the U. S. distributor. The boxes were OK when UPS accepted them for shipment and took my money for insurance But when UPS has to pay a claim the packaging suddenly becomes improper? Now I am looking for advice-small claims court? appeal to mgmt at UPS? or am I SOL?
bobaloo
sedond
1,387 posts
 
i guess it's sometimes a matter of dumb-luck - i was the recipient of damaged goods twice - once, it was obviously damaged prior to packaging, the second time, it was packed by an imbecile. incredibly, both times, ups paid the shipper. go figure.... doug
spkrplus's avatar
spkrplus
64 posts
 
I believe UPS has a policy that packing materials must be new unused, so even though they accepted the parcel in a used carton, they might try to deny on this ground. It would be in your best interest if the carton was new unused.
bobaloo1
42 posts
 
Fight the #*@#&*s they use any excuse to not pay claims. If they accept your package without reservations and they sell you their worthless insurance without qualifications they can not dodge total responsibility. But you have got to fight them hard as they are masters at denying claims and they know that by stalling and setting up barriers you will will eventually go away. They will settle if you can get behind their lines of defense and attack them relentlessly.
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