You have gotten a couple of things wrong. I don`t intend on using my component in the US. I will be using it in Norway. I do agree with you concerning the fact that I should make sure wether the component will work in my country or not. However Scott Hall has prior to the purchase told me that he has sold several cords in my part of the world. I therefor assumed that Electraglides cord could be used here as well. This is however not the point I am trying to make. My point is that their way of handling customer service is unacceptable. Also if he think the problem is mine to solve, why don`t he say so. Instead he is trying to make me do something which is against regulations in my country.
UNBELEIVABLY BAD SERVICE - ELECTRAGLIDE
I have just bought an Electraglide Fatman 2000 Gold. It is standard terminated with a 20 amp US wallplug. As I live in Norway, we operate on 240 volt. I have tried to find a receptable with the same pin configuration as the US 20 amp receptable which handles 240V with no luck. So I turned to Scott Hall from Electraglide for help. First he suggested that I use a standard 20 amp 120V US wall receptable. I called a local electrician to have him install it. He wouldn`t do it because it was only rated 120V and he also told me that me home insurance will not cover damages if I used this receptable. I checked this out and it turned out to be correct. I turned to Scott Hall again, told him what my electrician had said and asked him if he knew any receptables which would do or if he could reterminate the cord. The answer I got from him was this:
"Just put the Damn 20 amp us receptacle in!!!!!!!!How much more blunt can I be do it yourself!!!!!!Scott"
This means I probably will not be able to use the Fatman cord I bought. I think companies selling products at this pricelevel which provides such lousy service not to deserve to be in business. Therefor I want to warn you about Electraglide and also encourage you to stay away from them as I will.
"Just put the Damn 20 amp us receptacle in!!!!!!!!How much more blunt can I be do it yourself!!!!!!Scott"
This means I probably will not be able to use the Fatman cord I bought. I think companies selling products at this pricelevel which provides such lousy service not to deserve to be in business. Therefor I want to warn you about Electraglide and also encourage you to stay away from them as I will.
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- 15 posts total
- 15 posts total