2. amps-preamps
  3. 164759-153910

Straight out of the box doesn't work.

Just received my new Prima Luna EVO 400. Heavy thing, looks good. Took the foam off the tubes, only on the power tubes. Nothing on the small tubes. I'm new at this, don't know what they are called. I did notice some of the tubes were a little crooked so I seated them in a little better. However ( you new that was coming) two of the small tubes on the right kind of wooble. Did I spell that right? What the hell plugged in and red light on the right side. It doesn't work right out of the box. Going back tomorrow. Just wanted to let ya know. Going to go through the recommendations again. Good night.
128x128knighttodd
richopp
760 posts
 
In my experience as a dealer, IT HAPPENS.  Period.

The manufacturer will make it right if you speak to him/her.

Sorry for the inconvenience; maybe they will give you a perk or something to make up for their error.  Never hurts to ask, and be polite.  No one WANTS to ship a DOA product...although I don't know that specific manufacturer.

If this is the biggest problem you have in life, you are pretty lucky these days.

Cheers!
ross6860's avatar
ross6860
103 posts
 
If it makes the OP feel any better, I recently received two, yes two, Schiit Freya+ pre-amps that were defective right out of the box.

I had high hopes considering the accolades that have been heaped on this particular unit.

Oh, well.  Back on the hunt...


crossfree
22 posts
 
I was Going to suggest prima Luna as a possible choice for integrated amps. I’ve heard them and I really enjoyed the sound for the money. Not now. There’s nothing more aggravating and disappointing to order new equipment and have it malfunction.   Personally I’ve had no luck with Chinese products. Quite the opposite. Bad luck. I hope you get the issue resolved in a manner that is consistent with good business. 
facten
2,881 posts
 
" PL puts on a good show but bottom line: made in China. "

Is Chinese made okay if it suits your purpose - 30 Chinese Wavecor tweeters in American built Tekton Moab speakers , Chinese built Shumann Resonators, Chinese Nobsound springs?
jperry
2,450 posts
 
OP, why did you even post this?

Call the dealer and see if there is a simple fix (something came loose in transit).

If not return for refund or exchange.

It is just that simple.
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