That’s surprising. When I recently contacted them, they replied the same day - on a weekend no less. In subsequent followup email, I got a personal reply from the founder/owner himself. That said, a recent followup inquiry has not yet been answered - although it was over this past weekend. Given their very liberal 30 day in home trial (shipping both ways! - that clinched it for me), I figured it was just best to pull the trigger at the sale price of $999 and try it. Just finished buying.
That all said, I was influenced by a very glowing post (and PM) by boomerbillone. Look for it/them.
That all said, I was influenced by a very glowing post (and PM) by boomerbillone. Look for it/them.