To be honest, I almost passed on the NAD due to the negative review from Audio Science Review, as well as the many complaints on AVS when this unit was released. Essentially it had a bad rollout. One of the the things that caught my eye was the argument that the software updates addressed many of the initial complaints, essentially making the unit we have today, a different unit from when it was reviewed. Don’t ask me how or what, but at the time it seemed rational which convinced me to purchase a refurbished one - because I’m cheap like that, and I have student loans and a mortgage. Plus I wasn’t fully convinced.
Learning DIRAC is really key with this unit. Understanding the target curves and curtains, making sure you’re taking good measurements. Each of those points I just mentioned could be broken down into separate sections of tips and hints. Utilization of the UMIK-1 is helpful, too. I wouldn’t say this is a “complicated” unit, but it’s not a set it and forget unit - at least when starting off and planning on using DIRAC.
Education really pays off. So much so, that I would say that this unit is more than just one step-up from the Node 2i, especially if you have a difficult room.