This is a follow-up to the "ordeal" that took place a few months ago. (Please read above text) When I did send my amp in for repairs last in the summer of 2003, I had no clue that the company was going through a massive change and move and only after reading through tons of message boards do I realize now that things are drastically different at the company. Therefore, I can understand a bit about why it took 6 months for my amp to get back to me.
When I had to send the amp out again, things were quite a bit different. Lauren at tech support, personally helped me out and arranged for UPS to pick up my amp at no charge to me. My amp was on a priority list and whenever I called and placed an inquiry, they always had an answer for me this time. It was finally repaired after about 3 weeks, much better than a 6 month wait. I received it and it has been working better than ever. They even sent me an owner's manual to replace the one I had misplaced.
I also spoke with Jim at tech support and he fully answered my questions about the direction the company is taking. He stated that the reason service was backed up for a while was directly due to the move that took place and that they are aiming for a 2 week turnaround in repairs, hopefully in the near future. He also stated that the company is alive and well and will continue to grow with new and current products. Of course I was talking to an employee of the company and not some 3rd party person but, suffice to say, I do feel better about owning a Levinson product and am revising my claim of "never buying another Mark Levinson component ever again". So, fellow Levinson owner's, don't despair, I truly do think that things are still settling down at the company and that things will get much better in the future.
Peace,
Kevin
