Mark Levinson/Revel Support is tops


Mark Levinson/Revel support and service at Harman Specialty Group provide some of the best product support I've found. I'm writing to let you know that you can get help with Levinson equipment quite easily.

HSG has a group of audiophiles/engineers devoted to providing service for Levinson electronics and Revel speakers, revamping the current lines, and develping new products that maintain and enhance the Levinson/Revel name. Jamie Cohen is head of service there and is one of the most helpful,informative audio-engineers/audiophiles you could ever hope to meet or talk with. If he can't answer your question he'll find someone who can.
If you have a problem start by contacting Richard below you'll get your problem solved.
Contact:
Richard Krehmeyer
Senior Technical Support Representative
Customer Support Technical Services
Harman Specialty Group
781 280 0300
csupport@harmanspecialtygroup.com

Concerning Revel, call the above number, and ask to talk with Revel service. There is a good chance you might even talk with Kevin Voecks the designer or the Revel line. He can give lots of help hints on getting the most from your system.

I know there were some concerns during the transition of the company as things were sorted out, but I would not hesitate to buy Mark Levinson equipment today either new or aftermarket on Audiogon.
128x128sgr
hello to all,
talking in depth of my experience with ML, HSG,as i mentioned, i have been long time ML fan,, back in earlier age, i had ML2 and i had a bad luck repairing it with madrigal lab, it often burned out the transistor and always happened after their warranty, after i repair, cost me lots of money with no choice, so, was my upgrade to Ml20.6, it took so long that i bought another amp,,then, my Ml35, i was simply asking that about voltage change, they kept me tuning around between the dealer and madrigal lab, at last, they want like $400 to change the voltage +shipping, (what i know that just require switching the jumper), than my PAV upgrade and remote problem, once again , i never get a solid answer from dealer and the company, by phone and email and in person, than i was thinking to get the Ml33, once again that they can not give me technical details of its,, they just keep saying that best part , and best design of both worlds...bah bah bah,,), than last, my F50, required recone service, replace service, but they dont give me a good estimate, and want me to bring.send them back to look it them first,and i told them what i need exactly and if they sell me the parts, i can do it myself, it is a big hassle for that big size of speakers to ship,bring them , i also had other ML pieces, like ML 39, 26, 6, 10,, when is nothing wrong i like them, but when i need something , i never can get simple straight and professional answer from them,,
what a disapointment since i had been long time Ml fan,,and nowaday , i condsider other brand first over them
regards
mike
Superfund, thanks for the confirming update. I will definitely give them a call to find out what they might be able to do with my PDT3 tuneup.
Here in Australia, for what it's worth, the service is atrocious too. Firstly there's only a repair facility in Sydney in the whole country, and secondly, again, they seem intent to charge whatever they want to "inspect" first.

Most manufacturers are at the mercy of the distributors in various countries. I feel they are way cheated by stupid markups that do their products no justice. Here in Oz, you can get similar prices for McIntosh. But you pay double the price for Classe, Revel, Mark, Pass, BAT, and surprise surprise, Halcro.

Gets on my nerves to no end...