@12many,
I attempted to get the specs prior to contacting them (via their website and an out of state dealer, as there is no local entity). All I could get were the dimensions including the dust cover.
Hey Sota - Whatever Happened To Customer Service?
Recently, I contacted Sota Turntables to inquire about their Comet VI model. I had a very simple question: What is the total height of the turntable without the dust cover? This is important to me as I store my table on a pull-out shelf with limited headroom. The reply I received was " Thanks for the inquiry. I don't have that measurement quickly available, but I do know it's 6-1/4" tall to the top of the cover, so I'd estimate an inch less." I responded that I needed to know for certain and could not rely on an estimate, due to my space issue. The response? " I'll see what I can do."
That was 5 days ago.
Wow. Has anyone dealt with Sota recently? How can I feel comfortable making a substantial purchase from a company that cannot answer a basic question from a potential buyer? I can't help but wonder what service after the sale would be if needed. SMH...
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@12many and so it is.
But it is like ordering a truck, and then asking what the height is with 37” tires and a lift kit, or with 20” skateboard wheels and lowered. At least naming the thing Comet was an homage to one of the reindeer… hence. it is a sign for wishing all a Merry Christmas…
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I found both Donna and Christian extremely helpful every time I reached out to them or needed something. They have been patient answering questions and have gotten back to me by email and phone as they were able. I definitely felt the information valuable and service to be superior. I appreciate a small company efforts like Sota and the quality of their equipment. Not a big box store in a major metropolitan area with crappy disposable products. |
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