Hegel hum?


Spent a week or two enjoying my new H400 and noticed a faint hum between the time I turn it on and before I play music. Also there when I pause after playing a while. Note that the hum is only apparent when I bring my ear a foot away from the amp. I’m quite pleased otherwise but am wondering if this is normal?

baconboy

@baconboy

Please contact Hegel and explain your hum issue to their technical support staff.

i also suggest you ask your retailer where you purchases your amp.  The hum issue needs to be addressed.  

Unfortunately I seem to have really dirty mains, had a H590 on demo, which hummed and then a loner H390 again hummed and finally my new H390 which again hummed, definitely DC issues which the Puritan drastically reduced (great equipment shame about the price). The H400 seems to have a buzz and I am wondering if its from the secondary small transformer and I am betting it doesn’t get the same mains feed as the main which has the DC blocker and is quiet. So now I think the culprit is the small transformer that I think is used to power sundry stuff. The unit was an ex demo and will contact the dealer but will give it a few days, maybe will ping Hegel direct. When I put my ear close to the amp the buzz is on the right side as you look at the amp from the front which again indicates the small transformer - perhaps it is picking up DC that the Puritan isnt killing. The H390 hum was the big transformer and the H400 is silent in that respect so am convinced its the small transformer. @baconboy do you think the buzz is the small transformer in your unit, mine is constant and maybe its just "normal" transformer hum