Fedex, didn't it used to mean Federal Express?


I just wanted to share this story with all of the Audiogon circle...

Based on an episode I am currently experiencing, it seems the grumblings of Fedex are well founded. What was once the paragon of how to get something from here to there, is now a shadow of that reputation.

My comments are related to Fedex Ground, which has been described to me as an entirely different operation than Fedex Overnight. I only hope so.

I picked up a pair of loudspeakers in a recent auction here on Audiogon. No complaints, the handling of the auction, paying, and shipper doing his thing were fine.

Fedex took it from there. Monitoring the progress using my tracking numbers and the Fedex website, all seemed fine. Until Friday. They arrived at a corporate destination 10 minutes from my home. At 5:43 Friday morning. Theoretically, they could have been delivered to me that same day. But, no problem, I understand.

Would it be Monday, or even Saturday(not sure if they even deliver on Saturday)? Monday is fine.

NOPE!!!

So, I check back Tuesday morning, and what do I find? They left this location, and were sent back to a place more than two hours from me. Huh??? Do they have ANY idea what they are doing? It's utterly amazing to me. I mean, I used to work at the Post Office part time, and thought this kind of thing only happened there. That the "professionals" at UPS, let alone the "experts" at Fedex never blundered along these lines. Well, I guess as time goes by, instead of the giant rising up to meet the young guns, the new kids on the block are lowering their standards to meet the ponderous.

Thanks for letting me vent.

Still waiting to hear the sweet sounds of my new purchase,
Joe
trelja
Oh man, Joe. I don't know what to say except for you have my sympathy. Maybe you should consider "hold for pick-up".
Swampwalker, you are oh so right.

Had I realized that this was going on, I would have just picked up the speakers myself on Saturday. In the past, I once picked up a Fedex Overnight letter myself, as it was a scholarship offer I needed to respond to, and class was to start in something like the next two days.

Thank you so much for your kind thoughts,
Joe
I have a cd player shipped from Arizona to Canada with FedEx ground. I'm supposed to receive it by tuesday of next week. Will let you know on how it went.
Well, the story can now be brought to a conclusion.

After one more call to me by Fedex(I know...), and me returning it, I was able to speak to an intelligent human being. I again submitted directions, and was told she would make sure they were included with my speakers.

The speakers were delivered the same day, and my thanks go out to this woman, who seemed to be a needle in the haystack there. My hope is that this is "my" shipping horror story.

Oh, and the speakers? Very, very good!
Hi,

Finally my cd player arrived from Arizona to Canada without problem and on time with Fedex Ground. I shipped it previously to Arizona with UPS Expedited and also had no problem. Just make sure you pack it very well. As for shipping charges, found them equivalent after brokerage fees have been covered.

Nicolas