Esoteric Grandioso K1 "Disc Error"


Recently I am getting random Disc Error on my Esoteric Grandioso CD/SACD player. It can play songs but suddenly it stop and show “Disc Error”.   I try different CD and some disc are almost completely new. Sometime it can play for 2, 3 hours without any problem.  But sometime it happen a few times in a listening session (2-3 hours) and it hangs up.   If this happen, I need to open the tray then replay the disc again. But occasionally I can’t even open the tray, it seem like the belt lose it’s strength.    I need to turn off the player,  wait for 30 seconds or a minute then power on again to open the tray.

 

I owned 2 Esoteric CDP before (X-03SE and K-03X), each of them I use almost 5 years without any problem. And this K1 is only 3 years old, I‘m disappointed about this. A friend told me maybe there are some mechanical parts problem on the transport system, it can’t read the disc properly and sometime unable to open the tray.    I will call Esoteric’s distributor next week but want to know if anybody has similar experience, what reason to cause these problems? Thanks.






mmbl622
I forgot to mention, Esoteric's distributor told me they never see this problem before.  They said if this is the reading head's problem, it will unable to read  disc at the beginning, but not suddenly stop and show "Disc Error".  They suggest me to set the player to Factory Default, I have done this today but the problem still there.......
Sorry to hear that. I feel your frustration especially considering level of this player. How often you play cds on it?
Get cleaning cd on amazon and play it for 30 min.
if your esoteric lens became dirty, it should clean it and hopefully resolve this issue.
I play CD 4 times a week, each time 1 to 2 hours, then I will use my K1 as DAC to play music file with my Lumin streamer fro another 1 hour. 

On the other hands,  I  clean my disc quite often (use Furutech CD cleaner spray). And remember I said in my post, I have some new CD just bought a few days but has same problem (I even clean it before play this).  

And what about the tray cannot open? Does it related to the reading lens dirty or not?