I have been an audiophile since I was 15 and today am 49. And, for all audiophiles out there, I can assure you 90% that the problem is not the emotiva amps or any amp. It is basically the way the whole system is connected. You see if you really want to get that sweet, effortless, delicate sound, without listening to the electronics or transistors, but the music itself, you have to follow very simple rules.
When you make connections from one component to another, let's say from your source to the preamp and from the preamp to the power amp; you have to make sure that all the components are NOT grounded, if the signal is unbalanced. In other words, if you send an unbalanced signal from your CD player with regular RCA unbalanced cables to a grounded preamp or amplifier, the ground from those components will make the entire system sound like crap. I learned that the hard way. I returned so many nice equipment in the past due to poor quality sound until I found out what was causing the problem. You see, grounds makes your system noisy if you use unbalanced signal. Not only will add noise, but static and an overall up front presentation that will cause fatigue within minutes. But, if you remove the ground pins from each component by using a simple groundless adapter, your whole system will sound sweet, delicate and natural. You'll hear only the music. Now, on the other hand, if you have a balanced signal coming from your source, connected to a balanced preamp and power amp as well, then you can leave everything grounded. And of course you will get that sweet balanced sound again.
So, again, if are going to go with a balanced signal, keep everything grounded. But, if your have an unbalanced signal coming from your source, make sure you remove all the grounds from each component. If you notice, most manufacturers like Marantz and even Emotiva are not adding the ground pin on their equipment any more. Take a look at their new line of preamp/processors, DAC's and amplifiers and notice that most of them are not grounded, even though they do provide balanced input and balanced output. For example, emotiva latest DAC(Stealth DC-1) is ungrounded compare to the XDA-2. Same with the XPA-2 amplifier.
Another important factor, make sure you have right polarity on your AC line. The large ping on the AC outlet should always be the NEG, and the small, the POS. And, always have a 20 amp AC line dedicated to your audio system only. DO NOT connect anything else to it. For example, if you connect your router, modem or any other device, it will cause interference and add noise to the line and into your system because they all have annoying transformers inside. Even a simple table lamp, with a florescent light bulb, will add noise to the AC line if it's connected to your system AC outlet. Only connect your source, preamp and power amp to it, and of course, ungrounded.
Another device that makes your system sound cold and lifeless are AC power conditioners. I have tried several of them through the years and every time I buy one I end up returning the unit. For some reason they seem to remove all the air from the music. Personally, I don't like them, even though they do protect your equipment from voltage spikes and damages.
Anyway, going back to the connections, I prefer to start with an unbalanced signal, ungrounded all the way to the end. Why? Simply because when the signal finally reach the speakers; you end up with a positive and negative cable only without a ground. So, it makes more sense to me to keep everything unbalanced, ungrounded from the beginning.
Therefore, when people talk about Emotiva poor sound quality compare to other high end brands while others find them very sweet sounding, delicate and powerful, to me it all comes down to the connections or the setup.. And the same principal applies to any amp. --HR