OK, a little off topic but I must give a shout out to the U.S. Van den Hul rep. Disclaimer first. I have no affiliation with A.J. Van den Hul or his U.S. rep., Finest Fidelity.
As those of you who follow my ramblings know, a while back I purchased a VDH Black Beauty special X. Well, in one of my OC tweaking moods I over torqued the bolts holding the cartridge to my ET arm wand and cracked the upper plate on the cartridge. I contacted Randy at Finest Fidelity who is the rather new U.S. VDH distributor.
This is a cartridge I purchased "as new" on U.S. Audio Mart from a gentleman in Washington who, for reasons I won't bore you with, I trusted implicitly. Randy could have said, sorry, I can't help because you bought it second hand and not from a VDH dealer. He didn't. Instead, he immediately (same day) contacted A.J. and said, yes it could be repaired; send it on to him.
Well, to make a short story long, a month later my Black Beauty was returned to me, I set it up and the right channel had a terrible hum. I again contacted Randy who said send it back. I did so and it made another round trip to the Netherlands (this time free of charge) and , today, I received it back. It is just as glorious as it was the first time around.
Incredible customer service like this is hard to find from a dealer, much less a distributor.
If you need help with your VDH product, I highly recommend Finest Fidelity.
P.S. This cartridge just loves the ET with original aluminum arm wand.