Current quality of Rune

thanks for responding--certainly sounds like you have a unique situation though but it has made me curious about the nature of your library that made it unusable by Roon?

I mean most of my streaming is either albums not in my library or higher resolution versions of albums in my library that i find on Tidal so my library format really doesn't matter--but sounds like you're saying you downloaded (or wanted to download) your library into Roon and then stream it rather than just playing your files or CDs independent of Roon?

@wyboy

I have really just 2 bands I listen to.

Grateful Dead and Phish

I have around 5-6 TB of their music on a NAS

I have 2 folders (one for each band)

Within each folder are folders devoted to each year the bands have performed...both bands have around 30 years of performances.

Within each year are up to 100 folders that are the concerts for that year.

Each concert folder contains 15-25 FLAC files.

I wouldn't think that folder structure is anything complicated but it is for Roon.it amounts to just over 140,000 tracks and I know some Roon users have more than that. It's how I have them organized.

I can't find all that music on a streaming service.

Roon still has no language in their advertising that mentions the fact that it cannot handle all music libraries.

I was astounded how the Innuos Sense App has no trouble at all.

I'm a reasonable guy

Put in your advertising that it can't handle some libraries and then let me decide.

If u advise me over 2 years to spend $$$ to fix issues then refund that money when it's discovered the service won't work for me.

And for Gods sake if I'm paying for your service respond with competent advice within 24-48 hours

You kinda got me going.

Apologies 

But why didn't the number of tech support people I dealt with know what the issue was within a few weeks?

It's because you rarely get to deal with the people behind the curtain

You get people that just go down a basic list they have in front of them which takes weeks or months to get through given their atrocious support structure

After all that time of yours wasted you then finally get the privilege of dealing with someone who knows the product

After the 1st year of all this I expressed reasonable frustration to them and they then threatened to ban me from the forum

It is a terrible company and I will still say it's a great product for most users.

The company SUCKS