classe/great customer service

Not surprised; they did a great job in receiving an item shipped from abroad, converting voltage, full check out and shipping to me in US, at a very reasonable price.

I've had some fairly unhappy service and reliability issues with Classe. In fact I was so turned off at one point that I went with another brand just to avoid anymore hassles. Maybe they are getting better....

I have also had bad service from Robert at Classe. I ordered new caps for a Classe 10 and he said they were no longer available so my amp was junk. My local store called the President of Classe who took care of the discontinued problem for me but I never received the caps - the amp is in my closet now collecting dust; it might be a good boat anchor.... note to self.

This is an old thread, I just stumbled on it. I have had great luck with Classe. I bought a "demo" CP-35 phono board, and it didn't sound very good. I emailed Robert and they sent me a new one, no questions asked, no cost. I came by air a day or two after I emailed.

This was fall 2002.

In the end, I think the new board did sound better (they had apparently improved the design a bit), but my main problem had actually been ground hum! Not their fault at all.

Anyway, I was really impressed with the help they gave me.

- Eric

Classe Audio may give "great customer service", but IME they no longer know how to repair their own equiptment.