Torogi, your last post implies that you are having a hard time getting through to Calvin. That is surprising because he is always available, at least when I call. I know he was on vacation last week, so perhaps he's catching up. If you can't get through to Calvin, then try Chris. Chris is the resident techie at ARC. I know that he supports the local ARC authorized repair guy where I live.
Sorry to sound like an old saw here, but I agree with Hifigeek and the others who have recommended that you ship the amp off to either ARC or an authorized local repair tech. I get the sense that you are trying to trouble shoot the amp yourself and unless you have a deep technical knowledge of electronics in general and ARC gear in particular, I think you're literally playing with fire, IMHO. If it was my amp, that's what I would do.
Sorry to sound like an old saw here, but I agree with Hifigeek and the others who have recommended that you ship the amp off to either ARC or an authorized local repair tech. I get the sense that you are trying to trouble shoot the amp yourself and unless you have a deep technical knowledge of electronics in general and ARC gear in particular, I think you're literally playing with fire, IMHO. If it was my amp, that's what I would do.