Audible Illusions Modulus 3A troubles


Just purchased a used Audible Illusions Modulus 3A preamp for my system but only getting very very faint sound when turned all the way up.  Plus the very very faint sound is very fuzzy as well. 

I popped off the top & re-seated the 4 tubes but that was no help.

My 2 amps are both rated at 50k ohms input sensitivity, so this is the right preamp for them at around 1.2k ohms output sensitivity, running a biamp configuration.  AI documentations confirms this.

I've tried each amp on its own, using both output RCAs on the preamp, to no avail.

How to tell what is wrong...looking into the return policy, but at least the shipment was insured.

Any ideas?

Thanks-Kevin

kevinshunt

Two things:  Is your cartridge a moving magnet or at least a high output moving coil?

 

Secondly, are you aware of the mute switch which is pushed in while the unit is not playing, but must be out when playing music?  I've owned both an Audible Illusions 2D and 3A for many years.  It's also been about 10 years since I've owned one.  What I just wrote about the mute switch maybe just the opposite.  

The AI's are very long lasting units if you use the AI tubes.  It is also a very good sounding unit with phono built in.

Bob

@kevinshunt, as per your post above, have you contacted the seller? What did they say? Please keep us posted.

Sending the unit back - can have refund, fixes, or store credit.  Was wondering if trying to let them fix it is worth it?

@kevinshunt, you should ask for a full credit refund on your Audible Illusions Modulus 3A preamp.  The preamp was preowned, and you have no clue else might go wrong. Sometimes you repair one thing and something else breaks.  Others on this Forum may have a different opinion but THIS is my opinion. 

I have heard that common issues with the Audible Illusions Modulus 3A preamp include problems with the tubes, which may need replacing with high-quality ones to prevent excessive noise or distortion.  

 

They give a 90 day period, if they can even get it working, so gonna go ahead and risk it