I wanted to give an update on the status. It took some time but I was able to find out what the real status of these speakers were.
I contacted the importer for the speakers and they were very helpful and got me all the information I needed. They were in fact demo units for Focal. I'm guessing they were used for display purposes. The driver units sounded very different when I first hooked them up. The bass was very boomy and midrange wasn't a good as I've heard in the past. After leaving them on for a week at lower levels they really started sounding good, some of the best speakers I've herd. I'm very happy with the sound and believe they were not used review units because all the drivers needed breaking in.
I in turn told the dealer the news I received and they sounded surprised and wanted to let me know they had no idea. Before everyone tells me I'm a fool for believing them, it doesn't really matter to me because they are trying their best to resolve the issue. I won't go into details, but they gave me a few offers, one being a 100% refund. I wasn't too impressed with the other two and returning the speakers is going to just waist thousands of dollars in shipping for them and I'm left with nothing. I just gave a counter offer and they are thinking it over. The last offer is, I think very fair for all parties.
I'm not sure how it will turn out but at this point returning them or if they accept my offer I think they do want to make me happy with out taking a huge hit on them which I can understand. Who's every fault this was if I'm happy in the end I think that's all that matters.
One more note, I would love to have a new pair, what I paid for in the first place. I understand this would be tons of money in shipping and me being a small business owner this really hurts the business. I have had product I've sold get a little crack in transit, I not only replace the until but I let them keep the still usable cracked unit. This is only about $60 in shipping though. It hurts me and I lose money on the sale, but I want the customer to be happy. Word of mouth is huge for me and have nothing but positive reviews online. In turn potential customers see this and feel safe buying for me. In the case of these speakers I think they would lose thousands and I'm not ready to do that to anyone trying to make a living.
I contacted the importer for the speakers and they were very helpful and got me all the information I needed. They were in fact demo units for Focal. I'm guessing they were used for display purposes. The driver units sounded very different when I first hooked them up. The bass was very boomy and midrange wasn't a good as I've heard in the past. After leaving them on for a week at lower levels they really started sounding good, some of the best speakers I've herd. I'm very happy with the sound and believe they were not used review units because all the drivers needed breaking in.
I in turn told the dealer the news I received and they sounded surprised and wanted to let me know they had no idea. Before everyone tells me I'm a fool for believing them, it doesn't really matter to me because they are trying their best to resolve the issue. I won't go into details, but they gave me a few offers, one being a 100% refund. I wasn't too impressed with the other two and returning the speakers is going to just waist thousands of dollars in shipping for them and I'm left with nothing. I just gave a counter offer and they are thinking it over. The last offer is, I think very fair for all parties.
I'm not sure how it will turn out but at this point returning them or if they accept my offer I think they do want to make me happy with out taking a huge hit on them which I can understand. Who's every fault this was if I'm happy in the end I think that's all that matters.
One more note, I would love to have a new pair, what I paid for in the first place. I understand this would be tons of money in shipping and me being a small business owner this really hurts the business. I have had product I've sold get a little crack in transit, I not only replace the until but I let them keep the still usable cracked unit. This is only about $60 in shipping though. It hurts me and I lose money on the sale, but I want the customer to be happy. Word of mouth is huge for me and have nothing but positive reviews online. In turn potential customers see this and feel safe buying for me. In the case of these speakers I think they would lose thousands and I'm not ready to do that to anyone trying to make a living.