Acoustic Signature Turntables


Has anyone else experienced any problems with their Acoustic Signature turntable? In particular, I have had major issues regarding the Alpha power supply and related customer support and so just thought I'd look into these problems more widely.

Thanks for your input
dgob
My recommendation is that you go for the Mambo and a good tonearm. I agree with Aoliviero, You should match a cartridge to the tonearm.

The Mambo is a fantastic turntable and it deserves to be paired with the best components. I've gotten excellent results with the Dyna combo.

Best,

iSanchez
Flyski,

I agree. Best tonearm/cartridge match that you can find. The Mambo (and you) deserves it.

Cheers

Dgob
Dear Otto,
You promised me to return a money for Manfred XL version and as compensation send me linings of antiresonances and two spare belts. I got nothing until now. Tell me, please, when??
I have had a very bad customer service experience with Gunther of Acoustic Signature. The power supply stopped working, I contacted him on Jan 21st, he said he would arrange for shipping back to Germany for repair. It was finally picked up on Feb 18th, there was some confusion the day after it was picked up, UPS called and said there was paper work needing completion, I had to supply the value of the power supply. I should have contacted Gunther and asked him what to do but prior to this he had been very slow to respond to emails, said he was away in Japan. I told UPS the value was $800 and sent Gunther an email telling him this and asking if he was arranging for shipment, why didn’t he take care of everything. His reply was "this will complicate things, $800 will cost a lot of import duty, we will see what happens". That was the last I heard from him until I contacted the new US distributor (KT Audio Imports) on April 1st. That week Gunther sent me an email saying “your Alpha is on the way back to you, shipped by German mail”. I have sent him emails since then and received no response. And of course I never received the power supply. I have a great turntable but no way to use it.
Jeff,

Did you seek to contact Otto? My experience was similar to yours with the Alpha but once I got a new one I have not had any problems and it is performing like an angel (touch wood).

Maybe Aramis2007 can give you another positive perspective following his above complaint!?

All the best and do let us know how it works out