2. cables
  3. 192406-77425

Good service from DH Labs

I ordered a 6-meter RCA cable from DH Labs. When it arrived, it didn't work; almost no signal got through. I put the previous cable back and verified that everything else was working okay. I emailed DH Labs about the problem, and they said they'd received some bad connectors from a vendor. They offered me either (1) a full refund, or (2) to send me a new cable, a $100 refund, and a return mailer for the defective cable. 

I took option 2. The new cable arrived in a few days and works well. I'm just posting here to let people know about a vendor who does the right thing.

john_g
v-fi
91 posts
 

I've only ever heard great things about DH Labs, both for performance and for service. They have been around a long time and maintained that reputation so they must be doing something right!

audphile1's avatar
audphile1
5,125 posts
 

Solid customer support! Love it. Hope they’ll consider upping their QC game and situations like this can be avoided.

ghdprentice
7,031 posts
 

I have been dealing with DHLabs since it was just started by the founder over two decades ago. They do a great job and take their businesses seriously. Great company. 

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